Last Updated: May 31, 2026

At IRIS, we want every customer to feel confident when ordering from us. Please read our return and refund policy before placing your order.

1. Return Period

You can request a return within 14 days from the date your order is delivered.

To be accepted, the item must be:

• Unused and unworn
• In the same condition you received it
• With all tags, labels, dust bags, boxes, and original packaging
• Free from perfume, makeup, stains, scratches, or any signs of use
• Sent back with the order number or proof of purchase

We cannot accept returns after 14 days unless required by local consumer law.

2. Items That Cannot Be Returned

The following items cannot be returned:

• Used or damaged items
• Items with missing tags or packaging
• Items damaged by the customer
• Personalized or custom-made items
• Final sale items, if clearly marked before purchase
• Items returned after the allowed return period

3. How to Request a Return

To request a return, contact us within 14 days of delivery.

Email: [add your return email here]

Please include:

• Your order number
• Your name
• The item you want to return
• The reason for return
• Clear photos of the item and packaging

We will reply with return instructions. Please do not send any item back before receiving return approval from us.

4. Return Shipping

Customers are responsible for return shipping costs unless the item is wrong, defective, or damaged when received.

We recommend using a tracked shipping service. IRIS is not responsible for returned items that are lost during shipping.

For international orders, customers are responsible for any return shipping fees, customs fees, duties, or taxes unless the return is due to our mistake.

5. Refunds

After we receive your returned item, we will inspect it.

If the return is approved, your refund will be sent to your original payment method.

Refunds are usually processed within 5 to 10 business days after approval. Your bank or payment provider may need extra time to show the refund in your account.

Original shipping fees are not refundable unless the item was wrong, defective, or damaged when received.

6. Damaged, Defective, or Wrong Items

If you receive a damaged, defective, or wrong item, contact us within 48 hours of delivery.

Please send:

• Your order number
• Clear photos of the item
• Clear photos of the packaging
• A short description of the issue

If the issue is confirmed, we will offer a replacement, exchange, or refund.

7. Exchanges

Exchanges depend on stock availability.

If you want a different color or item, contact us within 14 days of delivery. If the requested item is available, we will guide you through the exchange process.

Any price difference, shipping cost, customs fee, or tax may be paid by the customer.

8. Orders Refused at Delivery

If an order is refused at delivery or not collected by the customer, any shipping fees, return fees, customs fees, or carrier charges may be deducted from the refund.

9. Legal Rights

This policy does not remove any rights you may have under the consumer protection laws of your country.

If local law gives you stronger rights, those rights will apply.

10. Contact Us

For return or refund questions, contact us at:

Email: [add your support email here]

Please include your order number so we can help you faster.