Last Updated: May 31, 2026

Welcome to IRIS.

By using our website or placing an order, you agree to the terms below. Please read them before purchasing.

1. About IRIS

IRIS is an online boutique that curates luxury bags, wallets, and premium accessories.

Some products may be designed or produced by selected third-party brands and curated by IRIS for our customers.

We do our best to choose pieces that match our quality, style, and design standards.

2. Product Information

We try to make every product page clear and accurate.

Product photos, colors, sizes, and details are shown as close as possible to the real item. Small differences may happen because of lighting, screen settings, leather texture, or handmade details.

Please read the product description, size, material, color, shipping time, and return policy before placing your order.

3. Orders

When you place an order, you are making a request to buy the selected items.

After payment or order confirmation, we may still need to check product availability, payment status, shipping details, and customer information.

We may cancel or refuse an order if:

• The product is out of stock
• The payment does not go through
• The shipping address is incomplete or incorrect
• The order looks suspicious or fraudulent
• We cannot deliver to the selected country or address
• There is a clear pricing or product information error

If we cancel an order after payment, we will refund the paid amount to the original payment method.

4. Prices, Taxes, and Currency

Product prices may change without notice.

The final amount may include product price, shipping fees, taxes, duties, or other charges depending on your country and checkout method.

For international orders, customs duties, import taxes, or local fees may be charged by your country. These charges are usually paid by the customer unless clearly stated otherwise at checkout.

IRIS is not responsible for extra customs or import charges requested by local authorities.

5. Payment

All payments must be completed using the payment methods available on our website.

By placing an order, you confirm that the payment details you provide are correct and that you are allowed to use the selected payment method.

If a payment is declined, reversed, or flagged as suspicious, we may hold or cancel the order.

6. Shipping and Delivery

Shipping time depends on the product, destination country, courier, customs clearance, and local delivery conditions.

Any delivery time shown on the website is an estimate, not a guaranteed delivery date.

Delays may happen due to customs, courier issues, public holidays, incorrect addresses, weather, or other reasons outside our control.

Customers are responsible for providing a complete and correct shipping address.

7. Returns and Refunds

Our return and refund rules are explained in our Refund Policy.

In general, eligible items can be returned within 14 days from the delivery date, as long as the item is unused, unworn, and returned with its original tags, packaging, and accessories.

Used, damaged, altered, or incomplete items may not be accepted.

If the item is defective, damaged, or wrong, please contact us as soon as possible with clear photos and your order number.

Nothing in this policy removes any rights you may have under the consumer protection laws of your country.

8. Refused or Uncollected Orders

If an order is refused at delivery, not collected, or returned because of an incorrect address, any shipping fees, return fees, customs fees, or courier charges may be deducted from the refund.

9. Use of Our Website

You agree not to use our website for anything illegal, harmful, abusive, or fraudulent.

You must not copy, misuse, hack, damage, or interfere with our website, brand, photos, content, or services.

10. Intellectual Property

The IRIS name, logo, website content, photos, text, design, and brand materials belong to IRIS or are used with permission.

You may not copy, reuse, sell, or publish any part of our website or brand content without written permission from us.

11. Third-Party Brands and Services

Some products, payment providers, couriers, apps, or services may be provided by third parties.

IRIS is not responsible for third-party delays, technical issues, customs decisions, payment provider errors, or courier handling once the shipment is in transit.

This does not affect your legal rights as a customer.

12. Limitation of Responsibility

We are responsible for providing the products and services described on our website with reasonable care.

However, we are not responsible for losses caused by:

• Incorrect information provided by the customer
• Delivery delays outside our control
• Customs or import decisions
• Misuse of the product
• Normal wear and tear
• Screen color differences
• Events outside our reasonable control

We do not exclude or limit any responsibility that cannot be excluded by law.

13. Changes to These Terms

We may update these Terms of Service from time to time.

The latest version will always be available on our website. By continuing to use our website after changes are posted, you agree to the updated terms.

14. Governing Law

These terms are governed by the laws applicable to IRIS and its business location, unless the consumer protection laws of your country give you stronger rights.

If local law gives you stronger customer rights, those rights will apply.

15. Contact Us

For questions about these terms, your order, shipping, or returns, please contact us through our Contact page or by email.

Email: sales@iriseg.net

Please include your order number so we can help you faster.