Privacy policy


Last Updated: May 31, 2026

At IRIS, we respect your privacy and handle your personal information carefully.

This policy explains what information we collect, why we collect it, how we use it, and what rights you have.

By using our website or placing an order, you agree to this Privacy Policy.

1. Information We Collect

When you visit our website, place an order, or contact us, we may collect:

  • Your name
  • Email address
  • Phone number
  • Shipping address
  • Billing address
  • Order details
  • Payment status
  • Messages you send to us
  • Website activity, such as pages viewed and items added to cart
  • Device information, such as IP address, browser type, and country

We do not store your full card number. Payments are processed through secure payment providers.

2. Why We Use Your Information

We use your information to:

  • Process your order
  • Confirm your payment
  • Ship your products
  • Send order updates and delivery information
  • Reply to your questions
  • Handle returns, refunds, or exchanges
  • Prevent fraud or suspicious activity
  • Improve our website and customer experience
  • Send marketing emails only if you agree to receive them
  • Follow legal, tax, accounting, or security requirements

3. Sharing Your Information

We do not sell your personal information.

We only share the information needed to complete your order or run our store, including with:

  • Payment providers
  • Shipping companies
  • Fulfillment partners
  • Website and store service providers
  • Email and customer support tools
  • Analytics tools
  • Legal or government authorities, only if required by law

Each partner receives only the information needed to provide their service.

4. International Orders

If you place an international order, your information may be shared with shipping carriers, fulfillment partners, customs authorities, or delivery companies outside your country.

This is needed to process, ship, and deliver your order.

5. Marketing Emails

We may send you marketing emails only if you subscribe or give us permission.

You can unsubscribe at any time by clicking the unsubscribe link in the email or by contacting us.

Even if you unsubscribe from marketing, we may still send important order emails, such as payment confirmation, shipping updates, or refund updates.

6. Cookies

Our website uses cookies and similar tools.

Cookies help us:

  • Keep items in your cart
  • Remember your preferences
  • Understand how visitors use the website
  • Improve website performance
  • Show relevant ads or measure advertising results

You can turn off cookies from your browser settings. Some parts of the website may not work properly if cookies are disabled.

7. How Long We Keep Your Information

We keep your personal information only for as long as needed.

Order records may be kept for legal, tax, accounting, refund, fraud prevention, and customer support reasons.

Marketing information is kept until you unsubscribe or ask us to remove it.

When we no longer need your information, we delete it or keep it in a safe limited form if required by law.

8. How We Protect Your Information

We use reasonable security steps to protect your information, including secure checkout, encrypted website connection, and limited access to customer data.

No online system is completely risk-free, but we work to keep your information safe.

9. Your Rights

Depending on your country, you may have the right to:

  • Ask what personal information we hold about you
  • Ask us to correct wrong or incomplete information
  • Ask us to delete your information
  • Ask us to stop using your information for marketing
  • Ask for a copy of your information
  • Withdraw your consent where we rely on consent
  • Complain to your local data protection authority

To request any of these rights, contact us using the email below.

We may need to verify your identity before completing your request.

10. Children’s Privacy

Our website is not made for children.

We do not knowingly collect personal information from children under the age required by local law.

If you believe a child has shared personal information with us, please contact us and we will review it.

11. Third-Party Links

Our website may contain links to third-party websites, payment providers, or services.

We are not responsible for the privacy practices of other websites. Please read their privacy policies before using them.

12. Legal Rights

This Privacy Policy does not remove any privacy rights you may have under the laws of your country.

If local law gives you stronger rights, those rights will apply.

13. Changes to This Policy

We may update this Privacy Policy when needed.

The latest version will always be posted on this page with the updated date.

14. Contact Us

For privacy questions or requests, contact us at:

Email: sales@iriseg.net

If this email is not active yet, please contact us through our Contact page.