Last Updated: May 31, 2026

At IRIS, we deliver carefully selected bags, wallets, and accessories to Egypt, GCC countries, Europe, and the United States.

Please read the shipping details before placing your order.

1. Where We Deliver

We currently ship to:

• Egypt
• GCC countries
• Europe
• United States

If your country is not available at checkout, it means we do not currently ship there.

2. Shipping Cost

Shipping cost is calculated at checkout.

The final shipping fee may depend on:

• Your country
• Your city or governorate
• The delivery method available
• The size and weight of your order
• The courier or shipping partner

You will see the shipping cost before completing your order.

3. Delivery Time

Delivery time is shown at checkout where available.

Any delivery time shown is an estimate, not a guaranteed date.

Delivery may take longer because of:

• Customs clearance
• Courier delays
• Public holidays
• Weather conditions
• Incorrect or incomplete address
• High order volume
• Local delivery rules in your country

We will do our best to keep you updated if there is a delay.

4. Order Processing

After your order is placed, we check the product, prepare it, and arrange shipping.

You will receive order updates by email or phone when available.

Please make sure your contact details and address are correct before completing your order.

5. Customs, Taxes, and Duties

For international orders, customs duties, import taxes, VAT, or local fees may be charged by your country.

These fees are usually paid by the customer unless clearly stated otherwise at checkout.

IRIS does not control customs charges, VAT, or local import rules.

If customs or the courier asks for extra documents or payment, the customer is responsible for completing the required steps.

6. Wrong or Incomplete Address

Customers are responsible for entering the correct shipping address.

If the order is delayed, returned, or lost because of an incorrect or incomplete address, extra shipping fees may apply.

Please contact us quickly if you notice a mistake in your address after placing the order.

7. Refused or Uncollected Orders

If an order is refused, not collected, or returned to us by the courier, any shipping fees, return fees, customs fees, taxes, VAT, or courier charges may be deducted from the refund.

8. Damaged Package

If your package arrives damaged, please contact us within 48 hours of delivery.

Send us:

• Your order number
• Clear photos of the outer package
• Clear photos of the product
• A short explanation of the issue

We will review the case and help you with the next step.

9. Shipping Delays

If your order is delayed beyond the estimated delivery time, please contact us so we can check with the courier or fulfillment partner.

If we cannot ship your order within the expected time, we may contact you to confirm whether you want to wait or cancel the order for a refund.

10. Packaging

Every IRIS order is checked before shipping and packed carefully to protect the item during delivery.

Packaging may vary depending on the product type, supplier, shipping destination, and courier requirements.

11. Legal Rights

This shipping policy does not remove any rights you may have under the consumer protection laws of your country.

If local law gives you stronger rights, those rights will apply.

12. Contact Us

For shipping questions, contact us at:

Email: sales@iriseg.net

Please include your order number so we can help you faster.